Privacy Policy

Effective date: 18 September 2025

Who We Are

Aithentic (“we”, “us”, “our”) operates https://aithentic.cc/home and provides AI services and support.
Address: 130 Womboin Rd, Lambton, NSW, Australia
Privacy contact: [email protected]

Scope

This Policy explains how we handle personal information for visitors, customers, and end users in Australia (NSW) and other regions where our services are accessed. It aligns with major frameworks, including the Australian Privacy Principles (APPs), GDPR/UK-GDPR, and CCPA/CPRA (where applicable).

Information We Collect

Based on your selections, we collect the following categories:

User inputs & conversations (prompts, messages, files and outputs generated by AI tools we use)

Contact details (name, email, phone and similar info you provide)

Payment information (processed via a payment provider; we do not store full card numbers)

We intentionally do not list analytics/cookies/advertising data here because you did not provide those as collected categories.

How We Use Your Information

We use personal information to:

Provide services (operate our website, deliver AI functionality, customer support)

Improve AI models (evaluate prompts/outputs to refine quality and safety)

Customer support & communications

Marketing (where permitted)

Compliance (legal/regulatory obligations, fraud prevention, enforcing terms)

Legal Bases (GDPR/UK-GDPR, where applicable)

Contract (to provide requested services)

Legitimate interests (service improvement, security, support)

Consent (marketing where required)

Legal obligation (compliance and record-keeping)

AI-Specific Practices

Training & evaluation: User inputs/conversations may be used to improve AI models. We take steps to reduce the risk of re-identification and instruct our providers accordingly.

Human review: Limited human review may occur for safety, quality assurance, troubleshooting and abuse prevention.

Sensitive data: Please do not submit sensitive personal data (e.g., health, government IDs, biometrics) unless strictly necessary.

Automated decision-making: We do not perform automated decisions that produce legal or similarly significant effects without appropriate human involvement. If this changes, we will disclose details and your rights.

Sharing Your Information

We share personal information with service providers strictly to operate our services:

AI model providers: e.g., OpenAI and Grok (xAI) for inference and improvements consistent with this Policy

Communications: Twilio for messaging/telephony

CRM/marketing: GoHighLevel for contact management and communications

Payments: a third-party payment processor to handle payment information (we do not store full card numbers)

We require providers to use data only under our instructions and to protect it appropriately.

International Data Transfers

International transfers are likely. Your information may be transferred to, stored, or processed outside Australia (including the United States) by our service providers.

Where required (e.g., for EU/UK residents), we rely on appropriate safeguards such as Standard Contractual Clauses and implement additional measures (including encryption) to protect data during transfer.

Data Retention

We retain personal information for as long as the account remains active and delete upon account deletion, unless retention is required for legal, regulatory, fraud prevention, or bookkeeping purposes. If deletion is requested, we will either delete or de-identify data consistent with applicable law.

Your Rights

Your privacy rights vary by region. At a minimum, we support:

Deletion (you can request we delete your personal information)

Opt-out of marketing communications

Where laws provide, you may also have the right to access, correct, restrict or object to processing, data portability, and to withdraw consent. California residents may have additional rights under the CPRA, including rights related to sensitive personal information. We do not “sell” or “share” personal information for cross-context behavioral advertising.

How to exercise rights: Email [email protected]. We may need to verify your identity to process requests. We will respond within the timelines required by applicable law.

Security

Encryption (in transit and/or at rest, as applicable)

Access control (role-based and least-privilege principles)

We also use administrative and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we maintain procedures for assessing and responding to security incidents.

Children

Our services are not directed to children and we do not knowingly collect personal information from individuals under the age required by applicable law. If you believe a child provided us personal information, contact [email protected] for prompt deletion.

Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will post the updated version with a new effective date and, where required, provide additional notice.

Contact Us

For questions, requests, or complaints about privacy:
Email: [email protected]
Address: 130 Womboin Rd, Lambton, NSW, Australia

If you are in Australia and remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC). EU/UK residents may contact their local data protection authority.Your Paragraph text goes Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae. here